Remote training offers significant savings in costs, improves agent capabilities, enhances overall operations, and greatly imroves agent retention.
I provide LIVE sessions every day (M-F) using GoToMeeting. Live session are scheduled to your convenience. I recommend that they be scheduled for the first 15-20 muinites of the daily shift times. Internet access, a headphone/speaker output, and a microphone are all that is required to attend. Using VoIP access eliminates all long distance phone charges. Every session is confined to 15 attendees to allow LIVE interaction and Q&A.4 Weeks of daily attendance will expose your people to every topic listed in the LESSONS outline. Of course, repetition and repeat attendance will cement the lessons more firmly.
GENERAL SESSION ACCESS:
$19.95 a Month per attendee (about a dollar a day per person) allows attendance at any General Session. Once an individual is registered, they will receive a daily email notice of the next day's scheduled sessions. General Sessions are limited to 15 attendees each, and the number of sessions daily is determined by total registrants. General Sessions are scheduled to your convenience. General Sessions may be recorded and downloaded for repeat or later playback.
ENTERPRISE SOLUTIONS:
Supervisory & Leadership Sessions
In addition to the General Sessions described above, private sessions for leaders, managers, and floor supervisors. Encourages consistency in leadership and motivational efforts. Enhances lesson value of General Sessions by encouraging leadership attention to incorporation into daily activities. Scheduled to your convenience, recommended two sessions weekly at a minimum.