The topic listings provided below are guidelines to content provided in the General Session Webinar Series.

For Enterprise Solutions Agent Training initiatives are customized to meet the specific needs of your staff.

Listed topics not in scheduled order. Lessons are presented in rotation to allow all topics to be addressed within any given 4 Week period (20 Sessions).

Basic Topics:

1) Communication Theory

2) Using The Phone as a Tool

3) Voice, Rhythm, Pace, Tone, Pauses

4) Time Management

5) Resource Management/Organization

6) Basic Sales Call Outline

7) Openings

8) Presentations

9) Closings

10) Transitions and rebuttals

11) Contract Law

12) Wire Fraud & Mis-Representation

13) Do Not Call Conventions

Advanced Agent Training:

1) Gatekeepers & Decision Makers

2) Phone sales theory

3) Investigation of Prospect motivations

4) Leading/Controlling interactions

5) Negotiation

6) Value Selling

7) Synthesis of presentation

8) Organizing Pre-Call Activities

9) Multi Call Presentations

10) Use of collateral sales materials

11) Voice Mail marketing

12) Note Taking/Record Keeping

14) Advanced Closing Techniques

Sales Leader Training

The qualities that make effective leaders encompass far more than just being top sales performers! "Leaders are made - not born" is far more true than most people realize.